3 “T” Questions Field Service Businesses Need To Ask In 2017

Why not make 2017 the year to bring your fleet management practices up-to-speed? And by up-to-speed, we mean aligned with the trends and your budget so your hard work leads to better business results. If this sounds good, it’s time to get moving! Field service businesses need to be on top of these questions to stay ahead in the game.

Ask yourself these three most important questions and you’ll be on your way:

1. What Technologies are we using to take our business to the next level?

There’s simply too much technology in our industry to ignore it. And one thing’s for sure: your competitors are welcoming it on board and you don’t want to get left in the dust. If you think about it, technology is actually driving our industry forward—like the way your fleet drivers get the job done for customers.

Field service businesses like yours are investing in technology like never before. Markets and Markets.com revealed, in fact, that the Fleet Management market will be worth $30 billion USD and Field Service Management market will be worth $5.11 billion USD by 2020, thanks to an increasing demand for solutions that support operational efficiency and reduce operational costs. Solutions like:

  • Servicemax’s IoT-enabled cloud platform is helping field service companies automate and enhance workforce management, scheduling and dispatch, and parts logistics and repair.
  • Jobber’s software that brings quotes, invoicing, and payments together in one system to make life easier for fleet management accounting folks.
  • Automile’s simple fleet tracking solution for its various productivity-boosting features, like recording employee expenses, replacing manual inspection and mileage logging and tracking company vehicles in real-time for safety and asset protection. Check out what’s new in Automile Unveils Powerful Mobile Capabilities for field service businesses.

For inspiration, see how successful field services company Steve Taylor Excavation leverages technology to optimize their fleet management processes and costs.

2. Do we have the right Talent in place?

You may think in terms of vehicles and fleets, but it’s really your people that generate business. Why not optimize both? Now is a great time to follow the example of industry leaders and think about your fleet management team and consider the value they’re bringing to the company.

According to Bain & Company’s most recent Service Benchmarking Study, one of the reasons top performers in service businesses report the highest service margins (46%) is because they actively focus on managing talent and people for service excellence and differentiation. They say, “Champions use specialized human resources to hire and develop service experts who are both technically experienced and commercially savvy—a rare combination.”

Do you have someone in charge of monitoring the health of your fleet from the inside out—and making sure you’re not wasting money? This day and age, field service businesses must maintain compliance with numerous laws and regulations, not to mention stay on top of the technology that’s fueling productivity. It pays to hire someone who can keep their eyes on day-to-day operations and all of the details that impact driver and vehicle safety, client satisfaction, and all the other critical success factors.

Discover how the fleet supervisor at hth Companies prioritizes his fleet’s health.

3. Are we on Top of our data Trends? 

Long gone are the days when field services fleet managers and executive decision-makers had to rely on instincts. While there will always be a premium on great business instincts, data can do much of the heavy lifting today. That’s because data can be crunched in all sorts of fascinating ways, revealing trends you can use to inform decisions. How do you manage data, spot trends, and take action?

For example, you can track all sorts of metrics (e.g. labor hours, fuel costs, customer satisfaction rate, insurance costs), analyze the numbers, and use the insights to manage driver schedules, achieve fuel economy, right-size your fleet, minimize the risk of breakdowns, etc. Tada! Optimized workflows and bottom-line success.

Making the most of data is fleet telematics in action! Find out what you need to know in Riding the Learning Curve of IoT and Fleet Telematics.

Be sure to brush up on these Top 10 Best Practices for Fleet Leaders for a winning 2017!


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